JOIN OUR TEAM
STRATEGIC ACCOUNT MANAGER
Job Type
In-Person Preferred (Doylestown, PA), Remote Optional
Shift and Schedule
Full-Time
Salary
Starting from $40,000
Based on Experience
Are you a detail-oriented communicator who loves building relationships and driving results? Do you thrive in a fast-paced agency environment and enjoy learning something new each day? If so, we’d love to meet you!
About Us
Elevated Audience is a performance-driven digital marketing agency specializing in helping home service contractors, HVAC, plumbing, electrical, and beyond, grow their businesses through SEO, Paid Ads, Web, and Content. We don't just run campaigns. We build real partnerships, obsess over client outcomes, and hold ourselves to a standard most agencies don't touch. Our client-first culture thrives in collaboration, excellence, and innovation.
Who You Are
You take full ownership, no blame shifting, no excuses, just solutions. You communicate with clarity and intention. You stay composed when things get complicated and bring a solutions-focused mindset to every challenge. You think about the client's business outcomes, not just your task list.
Our core values aren't wall art. They're how we operate every day:
- Extreme Ownership: You close every loop. Done means done.
- Make Sh*t Happen: You solve problems before you escalate them.
- Deliver World-Class: Every client touchpoint feels premium and intentional.
- Say It Clear, Say It Once: Your communication needs no follow-up.
- Win for the Client: You connect everything you do to their growth.
- Stay Calm, Execute Flawlessly: You maintain quality under pressure, zero drama.
Position Overview
As an Account Manager, you will act as the primary point of contact for a portfolio of client accounts. You’ll be responsible for nurturing strong relationships, coordinating project deliverables with our internal team, and ensuring our clients’ goals are met. We’re open to candidates at different experience levels. You’ll receive mentorship and support, with clear pathways to grow into senior account management and leadership roles.
This position is ideal for someone who is proactive, organized, client-focused, and hungry to build a career in digital marketing account management.
Core Responsibilities
Serve as the main point of contact for assigned client accounts
A living Success Plan for every account, including goals, KPIs, roadmap, risks, and 90-day outcomes always current
Weekly, bi-weekly, or monthly client calls with agendas sent in advance and recaps out within 24 hours
Monthly Campaign reports framed as a story: result → insight → recommended action → expected impact
QA on client-facing deliverables
Cross-functional coordination across SEO, Paid, Web, and Content teams
Proactive identification of upsell/expansion opportunities
Issue ownership. You don't let problems sit, and you close the loop with both the client and internal teams
Skills and Qualifications
Fluent, professional spoken and written English. This is the primary requirement for this role and is non-negotiable
Proven track record of client retention and managing multi-stakeholder relationships remotely
Hands-on experience with GA4, Google Ads, and Meta Ads
Strong organizational skills: nothing slips through the cracks
Comfortable owning difficult conversations: missed deadlines, scope changes, underperformance
Meticulous attention to detail: you QA your own work before it reaches anyone else
Bonus Points
Prior experience with account management or client success for a digital marketing agency
Experience serving home service contractors (HVAC, plumbing, electrical)
Familiarity with Looker Studio, Google Search Console, or CallRail/WhatConverts
Experience with ClickUp or similar project management tools
Familiarity with HighLevel or marketing automation platforms
What We Offer
Starting salary from $40,000+, based on experience
Performance based bonuses and incentives
Full medical, dental, and vision insurance
10 days of paid time off (PTO) in your first year
Retirement plan with company match
Direct mentorship from our founder and leadership team
Hands-on experience across multiple digital marketing disciplines (websites, SEO, Paid Ads, lead generation)
Clear pathways for career growth into senior roles
A collaborative, learning-focused environment
Flexibility and autonomy in your workday
The chance to help shape the future of Elevated Audience’s client experience
Join the Elevated Audience team where 'when our client wins, we win' isn't just a slogan—it's how we work. If you're a relationship builder who gets energized by helping clients reach their goals, love the variety of digital marketing, and want to grow with a supportive team, we'd love to hear from you!